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Frequently Asked Questions

Q. What browsers does the site support?
A. This site supports all major browsers, including Internet Explorer, Google Chrome, Mozilla Firefox, and Apple Safari. However, some advanced features may not display properly on some older browsers. Please check to make sure you are using a recent version of your browser. 
Q. What is my username and password?
A. A username and password allows a user to shop the site. To set up a username and password, visit Account. If you are already a user, enter your username and password to log in to your account. If you are new to the site, please register.
Q. I forgot my password, can you help me reset it?
A. To reset your password, go to Account and click on the link "Forgot Password."
Q. How do I add a new logo to my account?
A. For instructions on uploading a logo to your account, click here
Q. How do I add logos to items that are already in my shopping cart?
A. When you log into your account with your username and password, any logos associated with your account will be available for you to choose. Select the garment, then select the logo you'd like. If you don’t see any logos associated with your account, you may add them by following these steps.
Q. Do you use specific thread colors for my logo?
A. Yes, our stitch-outs use the madera color palette.
Q. Once I place my order, how long will it take to ship?
A. To check the status of your order, visit your Account.
Q. What are my payment options?
A. Payment options may vary by user. Payment may be made by invoice and/or via credit card. You will select your payment option at check out.
Q. How can I access my order history?
A. You can review past orders in your Account by going to your Order History.
Q. How do I make a return?
A. You must fill out a return authorization form to initiate a return. Please click here to get started.
Q: I am a current Mission customer. How do I find my account number to register on the site?
A: Your customer account number is located on your monthly statement or weekly invoice. 

Q: I am entering my zip code in the registration and it is not accepting the information. What should I do to obtain the zip code?
A: The zip code entered during the registration process must match the billing zip code associated with your account. This information is on your statement.


Need further support? Click the Question Mark "?" icon in the upper right corner to ask a question.